It seems like the a disgruntled customer is ten times more likely to tell the world about their experience than a happy customer.  A negative review at the top of a search engine is like a black eye on your business.  It impacts every single person who looks you up on the web.  Some negative reviews remain at the top of search engines for weeks, months or even YEARS.  The problem is dealing with the negative impact AS SOON AS POSSIBLE.  With our program you will be able to deal with the incident before it impacts your reputation!

How our program deals with bad reviews.

• Urgent Alerts: The program makes absolutely sure the appropriate people at your business are aware of the issue.  In addition to the standard email alert you have the option to send out urgent text alerts to your management staff.
• Reputation Equalizer:  Bury the negative comment with screened positive reviews from your real customers.  New customers won’t be hit in the face with a negative review at the top and your overall rating will NOT suffer.

Already have bad reviews or no reviews at all?  Want to dominate the competition with tons of positive reviews?  Then you need our Reputation Builder. With this proprietary system we get real reviews from your customers and make sure only the good find their way onto the web.  We do this by surveying your customers every single day.  When ever we find a customer who is totally satisfied we then invite them to share their experience online!

Most businesses attempt to build their reputation by inviting all of their customers to post a review.  The danger here is that often times customers will give you a less than stellar rating.  By using reputation builder we pre-screen and filter out only the good reviews!  This is a specialized and highly effective service that guarantees results!  In addition to building a five star reputation this service is a great way to keep your hand on the pulse of your customers as we send out detailed satisfaction reports of every customer we survey.  It’s a powerful tool to help you insure that not only is your online reputation stellar but every single customer that walks through your doors are customers for life

Send text messages from your PC to any cell phone on any carrier nationwide.

• Two-way: Send and receive text messages directly from and to your PC.
• Customizable Alert Templates: Alert customers about ANYTHING with the push of a button.
• Group Messaging: Send messages or alerts to entire groups of employee’s or customers. Eliminate noisy overhead paging!

NOTE: These are just a few real world examples that our customers are actually using.

Alert customer vehicle is ready for pickup in service.
Simply push a button and your customer is instantly alerted that their vehicle is ready for pickup.  Your advisers name, direct # and anything else you wish to convey is automatically inserted into the message.  If a customer replies you will revive a notification on right on your PC console.

Alert customer licence plate available for pickup.
Simply push a button and your customer is instantly alerted that their licence plate is available for pickup. Forget the post cards that get lost in the mail, cost money and take time to deliver.

Appointment reminder.
Easily remind your customers about their service or sales appointment.  This can be done instantly or scheduled days, weeks, months in advance.

Messages.
Forget in house voice mail and sticky notes. Our reception console allows a message to be quickly taken and sent instantly to employee’s via text message.

Group pages.
Want to send a message to a group of employee’s? We have you covered. Type your message out, select all employee’s or the group and instantly your message is sent directly to your employee’s cel phone’s.